Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have not received your order but it is recorded as delivered let us know within 30 days of recorded delivery via support@maleboxhealth.com to allow us to submit a claim to the delivery provider. 

Non-returnable items

Due to the nature of the product, which includes perishable components that are labelled to the individual customer, we cannot accept returns on products sold.

Refunds

Once a product has been dispatched we are unable to provide refunds for the product due to the fact that the product cannot be returned.   

You can always contact us for any replacement, returns & refund questions at orders@maleboxhealth.com.